Refund / Return Policy
In instances where we provide tangible goods such as merchandise and or publications in paper format, we are able to offer a 14 day return policy. If you are reading this on our website, we are currently NOT offering any tangible products and therefore most of this policy is mostly academic.
With regards to other products and services we offer, these are usually custom made to clients specifications and are not subject to any return or refund policy. If you are unsatisfied with a portion of the production with which we made of made a mistake and it is in our power to correct, edit, or improve on it, we will do so free of charge. If the client wishes to make corrections, modifications, edits or re-writes that exceed the original parameters or scope of the work being done, additional rates will apply as per the needs of the client and type of work being done.
Additional non-returnable items:
- Gift cards/certificates
- Downloadable software products
- ANY digital product in the form of video, audio track, graphic design file, translation,
- Any service performed and executed that contains no fault of our own.
- We are not liable for any condition or act of God that may impede our work and commision.
- Client should have insurance covering any aspect of the a project – we are subcontractors.
- If job cannot be done on day it was slated due to any factor outside of our preview, we will reschedule at our earliest possible convenience.
- No Project is refundable one work has begun.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.